The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order , for example), if you contact me directly.
We Do Not Collect, or See Any Personal Payment Information. That is Only Collected By etsy and their payment Processors.
Information Sharing and Disclosure
Information about my customers is important to my business and Private. Your personal information is only Shared When Completing the Order and is limited to reasons for this transaction and Delivery Only.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will Only share your Limited personal information with these third parties, but only to the extent necessary to perform these services, i.e. Shipping Address.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Yes, In Most Cases, Unless the Laws of Physics and Mathematics Dont Allow it. Even Then, We Can Try.
Yes. Even the Shipping Boxes. We Start From Hand Selected Lumber and Make every Measurement, and Cut Unique to Every Set.
Yes. Any Color That Minwax Makes, We have access to and Use per Your Request. Minwax Even Has A New "Colorful" Line Up. Example: Green and Yellow Earth Tones, True Black, and More. Interested? Just ask.
Yes. We Offer Expedited Build / Shipping Add On Ads in our Shop For Personal Emergency Situations.
Yes. We are Building an All Solid Red Oak Set and Will Offer Models in Oak, Maple, Poplar, Cherry, and Mahogany in the Future. If Interested, Send Us a Message.
Yes. We Have 2 Models Of Ramp that we Offer. And We can Customize.
We Do Offer Returns For Exchange On a Case by Case Basis. If You are Giving this as a Gift and it is the Wrong Size or You as the Customer purchased the Wrong size, we can help get you set up with the right set. We Do Not Offer Returns For Refund, Since Every Set is Made to Order for You. We Cover Every Set against Damage from Shipping. All Sets are Insured.
The actual time it takes to make a standard set is just a few hours and a total of 3 days to dry and ready to ship.
Custom sets can vary.
Our Long Build time is based on the amount of orders ahead of you. We try and build 12 - 15 Sets a week, and are building 7 days a week.
Yes. We are limited as a shop as to what we can input into etsy's selling platform. Etsy's arrival times are based on our ads in general. Any expedited add on Takes precedence and you will receive the steps or ramp faster. We will combine your orders appropriately and update your purchase to reflect the faster time after checkout.
Short Answer is No.
We have had a Surge in Sales and a Million Good Questions Coming in and Supplies take Longer to get. Fedex is Still Shipping, We are Still Building and Processing Orders as Fast as Possible and The Long Handling Time is Due to these Factors.